Jeffries Lettings has shown great reactivity throughout our tenancy and proved to be willing to help us out from beginning until the very end! Great job!
Dear Rob (and the team),
We completed today (as I'm sure you know) but I just wanted to say a big thank you to all at Jeffries. To yourself, for all of your work in the last few weeks ensuring the sale progressed. Also to Amy, who got the ball rolling originally and proved extremely helpful in the early days when the property had been trashed by the former tenant and great negligence from one of your rivals (enough said). To Jack and Callum, for their great energy and enthusiasm at arranging and conducting viewings. And finally, to Andy (and his team) for making sure that the house was redecorated and refurbished quickly and to a high standard.
All in all, a very professional job! Finally met people that do as they say, which for me is quite a new experience.
Thank you for all your help and time, you have been amazing. We would 100% recommend Jeffries to our friends and family.
Hi Rob - Now that we have exchanged contracts, I wanted to thank you and your team
for their patience, perseverance, and professionalism in finding a buyer for
my property. As I have discovered, the whole process can be long and at
times stressful, so I really appreciate what your team has done.
Hi Mark - I would like to take this opportunity to thank you and your team for all your assistance in the sale of the flat. It couldn't have gone any smoother. The attention to detail Jeffries has afforded me has been 'second to none'! Rest assured that should anybody ask me for a recommendaton for an estate agent in the future, I will have every confidence in recommending Jeffries. Thanks for running the extra mile Mark, it really is appreciated.
The whole process of marketing and ultimately selling my mother's house was very efficiently handled by James in the Stubbington office of Dibbens. He marketed it rapidly and quickly found us a buyer for a very reasonable rate of commission. Even though I work abroad, he kept me informed at each stage of the process. I found him to be personable, true to his word and as a result I would highly recommend his services without any reservation.
Hi Rob - Just wanted to say a massive thank you for never ever giving up on our house sale. We know without your sheer persistence it would never have happened! Enjoy your champers! You have earned it. With the hugest of thanks.
Rob, it has been a long slog, and at times I know that you have had to call on all your professional skills, but fortunately the chain stayed together, and the end is in sight.
Very many thanks, and best wishes for the future. Ray Bone - 06-03-17
I want to personally thank you Rob for being YOU, not only so awesome at your job but for remaining so calm and positive when what you are hearing down the phone is far from it. This whole thing would never have got this far without your constant chasing and phoning to so many parties involved, even if that did mean you were doing work that should have been done by others!!! Enjoy your weekend, you deserve it. Fran & Kevin - 01-03-17
Good morning Adam. Our sale and onward purchase all went through yesterday, and both Tara and I wanted to say thank you to you and all of the rest of the team for your help in selling our house. Given out disastrous Purple Bricks experience we were delighted with the service we received from everyone at Jeffries and wouldn't hesitate to use you again. If friends and family in the Portsmouth area are selling we will be sure to recommend your services.
Dear Gary, Rob and team. Just wanted to say a BIG thank you for all your help and effort in helping us find our next move. Did feel we would never get there, but patience is all it took. Thank you once again.
Hi Emma - Just wanted to say thank you so much for all your help over the last couple of months. Thank you for replying to all my questions so quickly. We are now in! Whilst we don't intend to move anytime soon, we will definitely use jeffries when the time comes, as you've been brilliant throughout the whole process. Thank you again. Maddy - 27-02-17
We have recently completed the sale on my late Grandma's property in Portsmouth. I just wanted to let you know that we all appreciated the hard work that ensured the house sale was largely stress and problem free. I work in the industry myself and often compare other agents service with our own. I was impressed with the communication I had throughout the process and in particular, how you negotiated with the purchasers following the survey. Particular thanks to Dan here. I will not have any hesitation in recommending you and your team in the future.
Jeffries Property Solutions team were from start to finish, excellent. They contacted me extremely quickly after I discovered that my BTL property had been trashed by the former tenant. They gave me a quote quickly and also start/ completion dates. On top of this (and rare in my experience these days) stuck to these. Finally, Andy met me to hand over the keys and ensure that I was happy with the work. As a result, the house was put on the market and sold within 10 days! I wouldn't hesitate to recommend them.
Andy M. (Southsea landlord)
A somewhat belated thank you for all your hard work and endeavours on selling our home and with the purchase of our new home in Portchester. Your help and support was invaluable and particularly, you Nicky, on that Friday afternoon, when I must admit, I was at a very low ebb! We look forward to our future here in Portchester - you are a very professional and caring team and we would not hesitate to recommend your company. With all good wishes for the coming year and many thanks once again!
Hello Des, Just wanted to say thank you to everyone at Jeffries for your efforts to
sell Sunnyside. You certainly had a task given the unusual nature of the
property but got there in the end - I think about 35 viewings !!! We are
really happy in the new property at Augustine Road which suits our needs now
much better, and delighted to be in within weeks of the renovations being
completed. We really appreciate your work to keep the sale proceeding
promptly and keeping us informed all the way along the process.
We hope not to move again in the foreseeable future, but would not hesitate
to recommend you to our friends and family.
Hi Rob (Waterlooville) - Just to say a huge thank you, for all the hard work behind the scenes making moving smoother and less stressful...although it was fast on the actual day! Take care and all the best for your future , testimonial
I want to say a huge thank you to your teams. I just wanted to say I've had a really good and positive experience as a buyer with both your teams in Gosport and Portsmouth. I met some really good people, including Will from the Portsmouth team who I met twice on viewings - you are all polite, honest and helpful. It makes such a difference. I have been put right off with hard sales tactics and forcefulness of other estate agents trying to sell financial advice and even trying to put in offers when I've said it's not the place for me!
Whilst I understand you are technically acting for the seller, there is a lot to be said for being customer focused to the buyer also. Your teams are certainly doing that right and Jeffries would be the first I'd look to if I am in a position of looking again!
Just want to say a big thank you to Andy Taylor for his very professional and efficient service organising our replacement windows and door. Nothing has been too much trouble and he has always promptly kept us informed with developments. We would definitely use the service again and recommend him to others. A thank you also to Amy Best (Southsea) who valued our rental flat a couple of months ago. Again nothing was too much trouble and she was very helpful and informative.
Hi Pete, we really couldn't have done it without you and your excellent negotiating skills; organising for the house clearance to be part of the deal took a huge burden from us and made the process much easier. Thanks again for giving us such excellent and personal service!
Thank you to everyone in the Drayton office for all you did to make this move happen. You were all smiley faces of reassurance when I was mid-meltdown! Nikki - you went out of your way to make sure things got done and nothing was too much trouble. You're a star. We love our new house already.
I just want to say a very big thank you to Callum Lynch over the past few weeks in our Southsea house search. I would just like to point out how impressed my wife and I were with his professionalism on our viewings recently. Every property we viewed with Callum, and there were a few, mainly the small Victorian houses, he was always on time, smiling, professional, not pushy but informative. I wish all agents who we had met were as good as this. In the future, we would recommend him to our friends, and if we were to move again, would always seek his advice. , 16/09/16
Hi Adam, I want to thank you and your team at Jeffries for overseeing the care of my rented house for the past seven years. I found your team at Jeffries very efficient in all manners of communication to me regarding my property and also when the time came to sell my house.
Hi Nikki, Many thanks for all your help in getting the flat sold. It hasn't been easy. Thank you for your persistence! Have a great weekend.
Having been impressed with how Jeffries handled a viewing of a property that we considered buying, we decided to use them for the sale of our home. We were very impressed with the number of viewings we received and felt that Luke handled potential buyers in a professional and calm manner. No heavy handed sales tactics! Sasha, from the after sales team, was brilliant. We were kept in the loop on a weekly basis and she rallied everyone to ensure a quick and successful sale. Thank you Luke and Sasha.
To Matt and the team, thank you for helping us move home. We got there in the end!
To Matt, Jack and Sasha and the rest of the Jeffries team.
Thank you for all your help selling our flat, you went above and beyond our expectations with professionalism, reliability and humour! We only wish weâ€™d instructed you earlier in our letting/selling journey. Very best wishes for the future!
Hi Nicky, I just wanted to drop you a line to say a big 'thank you' for all your help in hurrying/chasing to get the property sale completed, I've no doubt without it the sale would have taken even longer! It really was very much appreciated.
Hi Rob. Doreen and I would like to thank you and all at Jeffries for your work selling our property. We were particularly impressed at the speedy sale within first week of offer and the price achieved. The regular emails and phone updates at each stage of the process were excellent and we will certainly recommend your services.
Thank you all so much for helping me realise my dream and make selling my home easy! Every one of you has been a great help, and I'll always be grateful for all you've done. Special thanks to Emma for helping me get my purchase done as well. All the best.
Thank you for all your hard work on this one over the last 12 months, especially to Dan and Adam who I know have worked really hard on this. I look forward to working with you again.
Dear Adam & team, thank you for all your help in selling Mum's house. The service was excellent and you always kept us in the loop. Thank you.
Emma, thank you for all your help, it's been a long road but finally sorted.
Dear Nikki, thank you for everything. You have certainly gone way beyond. We can not thank you enough.
Thank you so much for all of your help with everything, Sasha, you have been amazing!
We can not thank Jeffries Estate Agents enough for the service they provided to us as buyers of a property they were selling. The weekly updates from Sasha were invaluable and we truly wish our own agents provided a similar service. Sasha would call us weekly and give an in-depth update on the purchase. She would liaise with all other parties involved (including solicitors) and then call us from a position of knowledge. Should the time come to sell our home we shall be using Jeffries and we can not thank them enough for their assistance during the purchase process.
Hi Sasha, just a quick email to say a big thank you for all you have done regarding our sale. From the very start with Matt, his patience, understanding with our position, and his shiny shoes, plus yourself in keeping us updated every step of the way. Even the small things you would inform me of. I have heard horror stories from friends and colleagues about other Estate Agents and I can honestly say you have done us proud and I will recommend you to everyone who asks. May I wish you and your branch the very best for the future as you well deserve it.
Emma & team, thanks so much for all your hard work with regards to our home.
Hi Stuart, may I say the service we received was second to none. Matt and Sasha especially were so attentive and thorough and always made me feel as though nothing was too much trouble. I will certainly recommend Jeffries to all my friends. Thank you so much for all the help with what was such an emotional roller coaster for my sister and I, Jeffries really did make the job a whole lot easier. All the very best for 2016.
We would like to express our sincere thanks to your team at the Drayton branch, in particular Nikki and Des that looked after us from start to finish. We felt they went the extra mile to make sure that the transaction South Road and selling of Chilgrove Road in September was carried out in a professional and caring manner, for which we are very appreciative. Please convey our grateful thanks to them all.
This summer Jeffries Southsea sold my house, which came with all sorts of problems! They were fabulous throughout and would recommend them to everyone. Special thanks to Pete, Rob, Amy, Jack and Kieran who helped me throughout and couldn't do enough. Thanks again x
Good Evening Adam. Initially we came on board with Jeffries because of Dan's laid back, no pressure sales technique. We put our house on with another seller to begin with, however we didn't get the footfall that we got with Jeffries. The main reason for my email is to make you aware (although I'm sure you already know) of what an excellent person Emma is. I am in the customer service industry and Emma's customer service to my family has been the best bar none we have ever come across. She has constantly chased down our chain and she has had to deal with rude solicitors and useless fellow sales agents, yet nothing has deterred her from finding out the relevant information. She has always kept us in touch with proceedings to the extent of even calling us from home! We appreciate that you may deem this as part of her job however we feel she has gone over and above and our experience, we believe, would have been a bad one if it was not for her. We will be recommending to our friends and family to use Jeffries North End and when we come to sell our properties in the future we will be using Jeffries because of the service we have received. Please pass this email to your managing director based at Southsea. If you wish to get in touch please feel free to and may we take this opportunity to thank you and your team for all you have done for us thus far.
Dear Stuart, Rob, Gary, Jade, Will and all others. Thank you so much for being so lovely, kind and patient! It was a tough 8/9 months trying to sell my place but you did it. Alverstoke is wonderful and my new home is fab. Again thank you for everything you did.
I am writing to thank you for all your support in helping me with the sale of my property. I had constant contact and any queries were always dealt with promptly and in a professional way. The whole team are very friendly and approachable and I was in constant contact throughout the process . Thank you again, the whole experience was explained throughout and I was never kept in the dark and the whole team were very easy to reach. I shall be purchasing a new property in the new year and hope to deal with Jeffries again.
I've been extremely impressed with the service we've received from Jeffries. Both Matt and Emma have been very professional, courteous and patient even when I've called numerous times in one day to ask a question. Trying to sell a house is often rather stressful but I found Jeffries helped smooth the transaction. Emma kept me informed throughout the whole process and even when things took longer than anticipated, she kept the communication channels open, which I think is the most important thing when selling and/or buying a house. She certainly made the whole process less stressful and continued to chase up with the buyer and solicitors on our behalf. We have been very impressed with the service and will certainly be recommending Jeffries to friends and family within the local area.
Dear Adam, Emma & the team at North End. Many, many thanks for all your hard work, support and patience. We love our new house and would not have done it without you (especially Emma!!).
You made what was a very stressful process a lot easier with your support from day one. I honestly believe we would not be moving into this house if it wasn't for you so thank you so much!
Dear Gary and Co at Jeffries. Just a little note to say "thank you" for all your help and advice during our house move. You were always approachable and informative and sometimes the first ones to keep us in the loop! Which we can't thank you enough for. We won't hesitate to recommend you to anyone else looking to move in the area. You've been fab.
I don't often get the chance to give praise to people these days but feel it would be criminal for me not to pass on a few encouraging words in this instance. Firstly, Nikki has been absolutely fantastic in regards to updates, chasing and general need standing in all matters relating to this purchase and without her dedication and professionalism this process would have been even more demanding than it was. So please can you pass on to her officially that her efforts were very much appreciated by Clair and I over the past couple of months and we look forward to any chance of working with her again in the future. Secondly, please accept our gratitude for the support given so far from Katie and your office for the rental support. You obviously nurture a culture whereby your clients are respected and treated with high importance and for that Clair and I are really grateful. As a result of your service I would be pleased to do business with Jefferies in the future and hope that our paths may cross in the near future. I know we have yet to complete, but, I felt compelled to say thank you for all the efforts made to date. Thank you very much to those mentioned and the Jeffries team.
Dear Adam, as far as estate agents were concerned I was a cynic. But the people at Jeffries have proved me wrong Iâ€™m afraid to say. They are a highly professional, punctual and slick business and I can not fault them. They sold my house within hours of it going on the market at the price I wanted. In fact they sold it before it had even made it onto their or any other website! They were always available to help with any concerns or problems I had and when you went into their office there was no messing around or bull. I was very impressed and would recommend them to anyone.
To Rob, Jade and the team @ Jeffries Waterlooville, thank you for finding us our first home. It has been a pleasure. You have made it stress free and easy. The hard work you put in shows.
Dear Stuart, thank you so much for everything you have done for us. You have been brilliant. We look forward to meeting you when we collect the keys to Philip Road! We shall arrive with a bottle in hand!
Thanks a lot to all a Jeffries, especially Rob, for all the hard work in the face of adversity. We got there in the end.
Hi Stuart, just heard that the exchange has been completed. Well that was all fairly straightforward......(!) Thanks again for your, and your clients help, understanding and patience without which we (literally) could not have done it. If you are ever on the Isle of Wight we owe you a fairly substantial drink! Speaking of which, that's what I am off to have now...
Dear Sasha, I would like to thank everyone at Jeffries for such a great service they have provided and fast professional results. The staff in the Havant branch - Lee, Luke and Rachel - were always very helpful, polite, professional and I can't thank them enough. They have worked so hard in trying to sell my house and encouraging viewings. The service that you have provided, Sasha, was very helpful and I was grateful for this and knowing if I was struggling with the move that you were there to help with whatever needs. It was really reassuring. Thank you all.
Hi Stuart, thank you to both yourself and all your staff at Jeffries for all the hard work you put into selling our house. It was brilliant to work with you at Jeffries. All your staff were professional and went beyond expectations to get our house sold! Amazing.
To Nicky, Des, Elliott, Kevin & Jessica, what a super team! Thank you for pulling all the stops out to enable us to have our bungalow.
To everyone at Jeffries Drayton, thank you very much for being so kind and helpful in marketing our house. We couldnâ€™t wish for more perfect people. We will never ever forget the dedication and your friendly faces.
I wanted to say thank you to you all. especially Des, Nikki and Elliott for your kind help & patience in the sale of Atkinson Court. It was a very long time since February to wait but you kept faith with the buyer and it all worked out in the end and I hope everyone in the chain are now enjoying their new homes. You can be sure Jeffries will always come first should I need to sell a property in the future. Thank you again.
Hi Rob, we would like to express our sincere appreciation for all the efforts of both yourself and your team. Whilst it took quite a while to find the right buyer, we were very glad to get there in the end! You personally provided us an outstanding service and we enormously appreciated your honesty, transparency and constant support.
When the time comes to selling our remaining property in Portsmouth, we will have no hesitation in returning to you personally as your client. In the interim, we wish you the very best, both professionally and personally.
To all at Jeffries, for all your help and professionalism with the sale of our home, it was very much appreciated.
I am writing to thank your sales Negotiator Tom for being really helpful. He has showed myself and my other half around at least 4 properties and although we have found one with another letting agent, it was a really wonderful experience having Tom show us around. He was really helpful and went out of his way to answer questions we had and even finding out the answers he didn't have. Please thank him for us.
To Graham, Nikki and the whole team. Thank you for making everything go smoothly, you are all fab!
Hi Nikki, I have finally exchanged, many thanks for your good customer service.
Jeffries overall have been great in our property sale and purchase. Nikki, in particular, has been fantastic, and pushed otherwise incompetent solicitors to actually do their job and get the process completed. Jeffries' director, Pete, was very "hands on", and direct contact with him aided the process too. Rob, the manager of the Southsea branch, was always very communicative and kept us "in the loop" throughout. It's been a laborious process, with errors from solicitors etc, but Jeffries managed to keep us sane and we'd gladly recommend them to anyone wanting a thorough, competent experience, over and above, perhaps cheaper online agencies that won't give you the same level of attention - you are not simply a number with Jeffries, they genuinely care about you selling and/or purchasing your home or investment property, and put their all into ensuring a seamless process, even if solicitors seem to desire putting spanners in the works, deviating the process. Thanks to everyone at Jeffries.
On the whole I was very impressed with Jeffries and their professionalism. I was most pleased with the constant contact and persistence of their agents when it came to dealings with solicitors and other outside agencies; things were always dealt with quickly and nothing was left to chance. I would recommend Jeffries to anyone. I was extremely impressed with the agents that showed me around properties as well, the gentleman that first showed me around the property I purchased was knowledgeable, personable but not overbearing and a big part of me feeling comfortable enough to put in an offer.
Rob/Gary and the team at Jeffries, Waterlooville; we just wanted to say a huge thank you to all of you for work in securing us the purchase of our new house. As veterans of house moving it was with some trepidation that we set about finding a house but we feel extremely fortunate to have found our new house through you. We have nothing but praise for all of you and when we come to let and/or sell in the future we have no hesitation in coming to you. Communication is key in house buying and selling and this is where we personally felt that your team excelled so keep up the good work and thank you!
Hi Nikki, big thanks to you for all your efforts! It was beggars belief that our sale was drawn out like this, if there was a chain involved it would have collapsed. However, we made it happen. Many thanks.
Dear Rob, I would like to take this opportunity to thank the team at Jeffries for the sterling job they have done to sell our property. I have to say that Nikki is a gem for the amount of work she has put into this and I can honestly say she is an asset to Jeffries, making a stressful process bearable. I would gladly recommend your services to any future seller, but without being rude I hope our paths don't cross for a while as I have no intention of moving anytime soon!
Many thanks for your good and friendly service.
Us and the vendors are in total agreement that, as a company, Jeffries have been superb and, personally, you and Gary have been stars - thank you.
Hi Holly, thank you for your email & HOO-FLIPPING-RAY! Many thanks to Rob, Pete, Nikki in the admin office & everyone else involved, you have all worked really hard for me & I really appreciate all of your efforts. Nikki did a brilliant job keeping me updated, even when she knew I wasn't going to be happy! Still, we all got there in the end! Well done & thanks again.
Hi Stuart, I just wanted to say a huge thank you for the speed at which you have picked up from my email. Jonathan had become really downhearted over the whole situation and I was pleased to have persuaded him he needed to instruct someone like you. Thanks again. Fingers crossed!
Hi Nikki, I just wanted to thank you for your assistance in the selling and purchasing of our homes. You have been very helpful and have supported us throughout this stressful time. Very professional, a real asset to Jeffries. Great job.
This is a very long overdue letter to thank you all for the very professional, expert and helpful way in which you found me a buyer and guided me through the process of selling my house in Portsmouth. The reason for the delay has been the sale of another house I have in Plymouth and the estate agent there really has managed to highlight just how very good you all are.
Selling a house long distance was never going to be easy and my choice of conveyancer (I know) was a great mistake but in spite of everything you moved heaven and earth and I achieved my goal, by the skin of my teeth, of completing before the end of the tax year.
I really cannot thank you enough for the sound advice given, the way in which you found me a contractor and oversaw the work needed following the leak at the empty property, for the running around all the team did to sort out other problems that arose and all done in the spirit of nothing being too much trouble.
I must, also, mention Nikki. Her help was invaluable in keeping me up to date with what was going on when I could never get to speak to my conveyancer. Her voice became the familiar voice of sanity in what was becoming an increasingly frustrating nightmare scenario for me, owing to my conveyancer. I cannot thank her enough and I trust her garden is coming up roses.
I think I mentioned to Nikki that I had accepted an offer on another property I own in Plymouth two days before I completed in Portsmouth and having in mind the nightmare I was having with my conveyancer, I was thinking of doing the conveyancing myself. Despite the Plymouth estate agent haranguing and lecturing me for half and hour on the folly of thinking I could do it myself, I stuck to my guns and managed to exchange contracts and complete this Tuesday which is why I was not able to write before.
Thank you again to everyone for all your help, you really are a fantastic team and I, wholeheartedly, recommend you to anyone and everyone!
Many thanks for all your efforts in selling our home. We were very happy with the service provided by you and your team and we will have no hesitation in recommending Jeffries to others.
Hi Stuart, just a note to thank you for your firm's assistance in the sale of my property and in particular your professionalism in dealing with my various queries
My wife and I wanted to contact you to highlight our appreciation for the efforts from a member of your staff, Amy Ebden. Right from the start of the process at the negotiating stage Amy has been fantastic. There were some difficult times throughout the sale and they were managed professionally, with our best interests at heart. I have already thanked Amy as I was difficult on a number of occasions but she was able to get the sale through to completion a few moments ago. Could you please pass on our appreciation.
Just wanted to say a massive thank you for making the sale of our house so easy. You got us more money than the other agents valued it at and did it in only 26 hours! Can't recommend you enough. Thanks again.
People often donâ€™t write when they are happy with service and usually only put pen to paper (or email) when they are complaining.
However, I just wanted to write to tell you how impressed I am with your staff member Amy Ebden. She has been efficient, friendly and helpful and has struck just the right tone in dealing with me. She read perfectly that I am not someone who dances around words or needs to be treated with kid gloves, has spoken to me straight and had frank conversations with me about a property purchase while all the while, I am sure, doing the best for her client.
I just thought Iâ€™d like to let her boss know that she has done a great job for Jeffries.
Just to say a huge thanks to Rob, who is an absolute star, and without his help we probably would have given up and withdrawn our house for sale. Instead, we are sat in our new house drinking a glass of wine and looking out on the hills and sunset. We can not thank you enough Rob.
Just a quick email to thank you and your team for the excellent efforts in the sale of Merlin Drive and the purchase of London Road and Finchdean Gardens.
Initially we asked you to assist with the sale of Merlin drive which then expanded into new accommodation for both me and my mother. Within 24hrs we had viewings booked and within 72hrs we had the asking price on the table.
You and your team then showed us around various properties during a week off I had and we found both properties for my mother and I. Dan and Tom suggested various properties within a large price range, which unfortunately for me ended up in the higher bracket of what I wanted to pay, but thatâ€™s the property market.
When we found London Road the second offer was accepted, and following this we did visit, three or four times to check things, your staff were always helpful with fitting us in.
Whilst this was going on Jennifer was excellent and explained the right to buy and Assistance programme with Guinness for the Finchdean Gardens flat for my mother, when she qualified she was over the moon and finally looking forward to a new start following the passing of my brother last year.
You also assisted with the mortgage side offered by another Tom, who was excellent and explained thoroughly what I needed to do and got the mortgage agreed in principle and finally pushed through.
The service and questions asked by me and my family were always answered and where an answer was not available straight away, Jeffries always got back to me within 24hrs with a response or update.
Overall I found the Jeffries experience to be unique and excellent, the customer service was superb and your efforts and leadership outshined all other estate agents that we dealt with whilst we looked for new and sold the old, and I would recommend your services to anyone in the future.
I just wanted to write a few words about the fantastic service and professionalism I have found at the Portchester branch. We have recently sold our flat and bought a house through this branch. After viewing the house we bought with Simon we were introduced to Matt Spacey who valued our property and told us what to expect. I wasn't put off by his direct manner in fact on the contrary I found it confidence inspiring that he was going to get something done for me . The patience he showed while dealing with my endless list of issues selling my flat was brilliant and if it wasn't for him we wouldn't have got the house we both wanted so much . I can't thank Matt and the team at Portchester enough for what they did for us. Estate agents for me have normally got a bad rap and can be quite intimidating and working in a sales environment myself I found Matt and Simons style very pleasing. I felt I could ask what I needed to ask and not feel stupid or intimidated. It reminded me very much of my own style and it was so very nice to see it at work.
Again I really am very pleased that we were able to deal with you all and I look forward to recommending you to my customers and friends.
Dear Pete and Rob,
I would like to tell you how much I have appreciated the professional support that you and your team at Southsea have given us with the sale of our flat. I am thrilled that it has now completed.
I would really like to say how much Nikki Redman has supported us throughout the long and stressful process of completing this sale. She has been at the end of the phone at all times and her wealth of knowledge has been outstanding as it was that, that single handedly saved this sale. Her expertise was also applauded by our solicitor who admitted that the sale could not have completed without her co-ordinating it.
I have used estate agents on many occasions but I have never sold a property and felt as supported as I did with Jeffries and especially Nikki. She went above and beyond my expectations and I am so grateful to her. She is a credit to Jeffries.
I would recommended anyone selling a property to use Jeffries if they want to ensure a successful sale.
I just want to say a big thank you to you and the team for all your help with Oxford Road's sale. Amy has been absolutely fantastic and I just want to pass my thanks on to her as she is an absolute credit to Jeffries and definitely our favourite! We are selling our house in London, and if I could have you and Amy to sell it, I'd jump at the chance - she has been beyond brilliant all the way - you are both sorely missed down here! The whole team have been very slick and it makes for a great experience with you guys. I hope all goes well and look forward to catching up soon in the near future.
Thank you all - for your patience, humour and professionalism.
Rob, just wanted to say a big thank you to you and your team on the completion of our property, I know it wasn't a particularly easy sale!
I have been really pleased with your service, and also for going that extra mile in getting independent surveys done. You've always been available to us and assisted greatly in keeping communications going and issues have been dealt with quickly and efficiently. I would be more than happy to use Jeffries again, but am not planning on moving for a long time!
Hi Rob, just wanted to say thank you very much for all your help over the last couple of months. I am very grateful that you initially let us know about the flat just before it came onto the market and your support throughout has been great - from helping reach a compromise with the vendor on the devaluation and furniture, to helping chase the solicitors in the last couple of weeks. I've had a fantastic first week in my new flat and am delighted to finally be here. Thank you very much to everyone at Jeffries for helping me make it! , Laura
To all at Jeffries (and special thanks to Stuart), thanks for marketing our house and helping it sell in less than 9 days! An even bigger thank you for finding our new home and keeping it all together - WE LOVE IT! If we ever find ourselves buying and selling again we will be sure to use Jeffries, I will also recommend your services. Thanks again all.
Hello Stuart, we are very pleased to say that completion will take place on Friday, and we look forward to hearing this has been done and when we can pick up the keys from yourselves. Thanks again for your input, it has helped a great deal, we don't think it would be happening this week otherwise.
I wanted to send you this brief email to thank you and your colleagues at Jeffries for your help on the journey. We have all been very frustrated with the length of time it has taken to get from accepted offer to exchange, although we hold you, our vendor and our immediate purchasers to be entirely without blame. I imagine that your clients must have been equally frustrated at times and we would be grateful if you would pass our thanks to them for their continued patience in trying times. We all now hope the difficulties are behind us all, and we look forwards to moving in.
Hi Rob, Iâ€™d like to say thank you to all the staff that took part in the selling and buying process, I was very impressed with the service I received and would definitely use your services again.
Thanks for all your help with selling Eastney road for us. We can't fault the service you provided for us and will definitely be recommending you to others. Wishing you a very happy new year!
I am writing to express our sincerest gratitude to Jeffries for making the process of selling a house much less stressful than it could have been. We would like to thank all of the sales team for their part in our sale but in particular, Nikki Redman, who in our opinion excelled far beyond her responsibilities. Nikki acted as the main communicator between both solicitors, us and our buyer which took away a lot of worry for us as there were times when our confidence in the speed of the legal process took a dip. Nikki restored that confidence by chasing people and paperwork and continuously keeping us updated. If Nikki said something was going to be done, it was done, keeping all promises made to us. If it wasn't for Nikki, we would have been lost. She provides an exemplary professional service striving far beyond our expectations and we want to say a very big "thank you!" We can't praise her enough and we can now relax whilst we wait to move into our new build knowing that our deadline on the exchange of contracts was met and we didn't lose our new house!
From the outset Jeffries were the main players in making things happen, we were both very impressed with the help, correspondence and friendly service at all times; we would highly recommend Jeffries for the complete service offered. Part of this service was to offer names and quotes for solicitors and removal companies. We opted for a local company called Perry's Removals, they quoted a little higher than other companies but provided boxes and packing service if required, the move went extremely well, no damage incurred and all removal men were courteous and polite. All in all we were extremely happy with Perry's and would highly recommend. In summary; we were glad we used Jeffries and will recommend to others. Wishing all the staff at Jeffries Southsea a happy new year.
I am writing to provide you with some feedback about the service that I received from your Southsea branch and in particular, Nikki Redman.
As I am sure you are aware, selling a house is one of the most stressful processes in life, made more so in my circumstances due to relocating overseas. Your team, especially Nikki, have completely surpassed my expectations and made the completion of my house sale as transparent and painless as possible. Nikki has worked tirelessly since August on my sale and kept me informed at all times, even phoning me personally, to Australia, when the first sale fell through. She has responded to all my emails exceptionally quickly and has kept on the back of all solicitors and other people in the chain. I donâ€™t think she could have worked any harder to ensure the sale proceeded as quickly and smoothly as possible. I am extremely grateful for the effort that Nikki put in, especially as the speed of the sale had financial ramifications for me, as the house has been empty since I left England, and I have had to continue to pay the mortgage and bills.
Nikkiâ€™s work ethic and upbeat nature has restored my faith that there is good customer service out there and that organisations do care about their clients. I want to thank her and Jeffries for the superior customer service that I have received. Best wishes and happy Christmas.
Dear Nikki, thank you so much for getting my house sale through and all your hard work and determination to make it happen. Youâ€™re fantastic at your job. Many thanks.
I'd like to thank Nikki and her team for their help regarding the sale of Stowe road. This department was extremely helpful to me in the months in which my sale was being processed. They were always available to answer any questions and anything they couldn't answer immediately they would find out and get back to me promptly. They always kept me in the loop and did everything they could to make sure that the sale was as smooth as possible. Nothing was to much trouble and they were polite and professional throughout.
I am so sorry that I have not written before to tell you how pleased I was with the service I received from Jeffries, and how grateful I was to you for the support and advice you gave me concerning the sale of my mothers house. When it became necessary to sell the house to pay for care home fees I requested a valuation which you did within 48hrs. I told you we were not ready to put the house on the market yet, the truth being that a local man was interested which meant we would not have to pay estate agents fees! You rang after 6 weeks and I told you we had a private sale, you wished us well.
We advised our solicitors of the impending sale and she asked that the buyers legal people contact her. After 8 weeks and numerous phone calls they did contact her and after 18 weeks they dropped out of the sale saying they had changed their minds, we were back to square one. I rang you on a Friday morning you came round that afternoon and took pictures and by Tuesday of the following week you had sold the house for Â£9,500 more than our private sale which more than made up for the very reasonable fee we were charged by Jeffries .You kept me informed every step of the way on how the sale was progressing and took all the worry of the last 18 weeks away from us, for which I will always be grateful for. You were recommended to us by more than one person and I would happily recommend you to anyone.
Just a quick e-mail to pass on our sincere thanks for your teamsâ€™ hard work in getting us to exchange todayâ€¦ Special mention to Amy who has been diligent and professional throughout and has been keeping us regularly updated - she could have done no more and has been a pleasure to deal with. It takes a lot of worry away when you are safe in the knowledge that someone is working extremely hard on your behalf - and keeping a nervous buyer happy!
Hello Nikki, I've had a call from my Solicitor to ask if I'm happy to go ahead with the exchange of contracts, which of course I am! My wife and I are so relieved that the sale is going through, just in time to allow us to continue with our plans to buy land and build our dream home in Australia. Thank you so much for everything you have done to make it all happen!
Thank you for the sympathetic way in which you handled the sale of the property at 99, Silvester Road for us on behalf of Harold. You seemed to understand the difficult and quite distressing position we are in and I think you did your best for us throughout. It was a pleasure doing business with you.
Dear Stuart, we just wanted to pass on our heartfelt thanks to you, Rob, Jade and all the team that we had contact with at Jeffries. We were very impressed with the service, professionalism and all the effort that went into helping us to secure our new house and sell the old! So thank you and we will be sure to recommend Jeffries to everyone. We will invite you round for a look once we've done all the work that needs doing (and the list grows daily!).
Hi Des, a quick note to express my heartfelt gratitude to you and your staff at Drayton office regarding the selling of the flat in Cosham. With some considerable mileage between us and at times a 'bumpy ride' your dedication, patience and professionalism kept the momentum going forward to a successful conclusion. Many many thanks.
Adam, I want to thank you as well as your team for the excellent service that I received in both selling and buying a property for the first time in 20 years. I'm still surprised at the ease of both the selling and buying, with the valuation and forecasts you provided being incredibly accurate.
Thank you so much, Adam, for all you and your fantastic team have done. I can't recommend you highly enough.
Thank you so much for all your hard work and support over the past year. You have certainly dispensed the stereotype and we have really appreciated your support when things went wrong and continued work and optimism. We will be recommending you!
I reckon you should be paid both sellers and buyers legal fees as you have your finger firmly on the pulse. Another fantastic reason to choose Jefferies, thanks for your updates, they mean so much to us when we are separated by the difference in time.
Just wanted to thank you and your team for the quick and straight forward sale of our property; we couldnâ€™t have asked for more! Fluid communication, solid advice, no fuss and great value. We would and will, highly recommend your services!
I truly appreciate your support on this account and for being so sympathetic towards my plight. I pray that the Almighty God will bring help to you in your hours of need in Jesus name. Thank you once again and remain richly blessed.
Just a little something to say thank you for helping push things along with the purchase of 63 Stubbington Avenue!
Thank you for your assistance with the sale of Simpson Close and your help and advice with our search for a new property. I found your level of service and advice to be outstanding and having dealt with both Your Move and Noons I can honestly say the service and advice was Premier League in comparison to your peers. I have no hesitation in recommending your services to friends and family.
The service I got from Jeffries was exceptional. Dealing with the Drayton branch was particularly pleasant. Firstly Andy was very professional and personal on the houses we viewed and settled on, he was not bias and gave impartial advice all the time. Every dealing with Andy was excellent and his replies were very timely. Dealing with Des in the shop and on the phone was all very informative and always knew what was going on. Whenever I was worried or needed something confirmed I spoke with Nikki Redman who was the most helpful, reassuring person I have dealt with. Nikki always got back to me ASAP and chased numerous issues to make sure they were sorted initially and then updated me ensuring I was put at ease. Although I come across happy and upbeat I do take every opportunity to pick up on poor customer service. However I do not have a bad word about Jeffries and would like to reiterate just how good it was dealing with Nikki.
Hi Nikki, just wanted to say thanks for all your hard work on the sale - I can honestly say you have single handedly restored my faith in estate agency! It's been a pleasure working with you and I always felt you were doing your best to help the sale through - without ever feeling like you were just telling me what I wanted to hear (unlike a certain solicitors firm). I'd have no problem recommending or using you and your firm in future.
I am writing regarding the recent sale of our property which was completed on Friday 24th January.
From the moment we started using your team at North End until the time the sale went through the service and customer care was exemplary. Nothing was too much and the staff were always very polite courteous and listened intently.
A big thank you to Matt and Dan please.
Your Customer Support Group Manager, Nicola Redman requires a special mention as Nicola was exemplary delivering what she said she would and on time, always returning my calls, they say itâ€™s the little things that make you stand out from the rest. Well Nicola certainly did that and is a credit to your Company.
The service we received was not quite what we were expecting and certainly not what I would associate with an Estate Agent. I can honestly say that I would not hesitate to recommend your Company or hesitate to use you again should the need arise.
Please pass on our sincere thanks and gratitude to Nicola and all the team; you should cherish and value your staff after all they are your biggest asset.
Dear Adam, I wanted to write to thank you & The Jeffries team who were extremely professional, friendly & proactive when selling our house in Portsmouth. We were communicated with at all times. What a pleasure it was to do business with such a professional company with high standards. We had tried 2 agents prior to instructing Jeffries and sadly all the positive comments above certainly did not apply in their case. What a charming lady Nikki has been throughout the whole process, nothing has ever been too much trouble, she has always responded to my regular questions & queries promptly & with a charming demeanour. I will actually miss talking to her, she has made the house selling process more than bearable, all Nikki's efforts and efficiency are worthy of acknowledgement, so please on my positive feedback to Nikki & the relevant management, she is most certainly an asset to Jeffries. Thank you, I would most certainly instruct you again. Kind regards & a very happy Christmas to you all. , Portsmouth
We would like to say a BIG thank you to all the staff at Jeffries. After looking for some time for our new home in Portsmouth, we were finally brought to see the property we now live in. The young man (Dan) that showed us around was very helpful and pleasant. We were very eager to move as we just wanted to start a new life in Hampshire near to our family. We would also like to mention Nikki who was extremely helpful during the run up to our completion date, speaking with us most days and keeping us updated. We would recommend all Jeffries staff and would be happy to use them again.
Just a note to thank you for all your help and advice with our purchase. We were very impressed with the service we received from Jeffries and would be happy to recommend then in the future. Your support was exceptional and valuable. Thank you once again.
Hello again Nikki.
Thank you for the phone call just received confirming purchaser's funds have now been transferred.
In my job as a management consultant I am always banging on about personal integrity and authenticity.
You have these attributes in spades and you always deliver on your promises. Something you do that is very uncommon these days is ring to say you have nothing to report. For some strange reason, the younger generation think this has no value. They are wrong and we are right.
Thank you for your pleasant manner and your manners.
They will be remembered at lot longer than a property transaction in Portsmouth.
Just a quick email to say thank you for all of your help and support in these last few weeks. I appreciate and apologise for any stress I caused in the constant phoning or vents of frustration. I hope you take this email as a genuine offer of thanks, for your time and effort in supporting this purchase, it was greatly appreciated.
Just wanted to say a big thank you to you, Holly and all the team at Jeffries for a very fast, effective and pain-free sale of my property. If only life was always this simple! You and the team made it a very enjoyable and pain-free experience.
Hi Stuart, thank you and Rob for your efforts. I have found you both to be very honest and helpful and would have no hesitation in recommending you to other people.
I understand the sale has gone through and you have been paid! It only remains for me to thank you and your team for your hard work in achieving this sale. It was never going to be easy to sell a ''concrete build'' property which was unmortgageable but you managed to find the elusive buyer. No one else could! Please pass my thanks to Rob, Amy and Harriett. They were all most helpful and supportive. I was impressed that you were 'on the ball' and i will have no hestitation in recommending your services to others!
Just a short note to say thanks so much for everything you and your team did to sell my house.
It was such a relief today to finally complete which now enables me to focus on moving home to NZ!
You and Rob have been great the whole way through, but I particularly wanted to mention how professional and helpful Jodie has been. She has always been so polite on the phone and accommodating when I rung the office with my numerous questions.
I would not hesitate to recommend Jeffries to any of my friends.
Would be nice to catch-up for a coffee before I depart, so will be in contact.
Quick note just to say thanks for your assistance with this sale, and for Emma too. Was a long and tedious process unfortunately but the assistance from yourselves was excellent to help push things along.
When we come to move on will no doubt be in touch!
Re: 196 Walmer Road, Fratton Portsmouth PO1 5AU
Now that itâ€™s all over, Iâ€™d like to thank you and your colleagues for the way you conducted the sale of our property and the excellent service you provided throughout.
You Matt, Jennifer and Dan, in particular, not to mention others, were all very helpful, kind and supportive as well as being very patient and attentive to our needs. My sister and I could have asked for no better.
Nicky, too, was enormously helpful in enabling the removal of my sisterâ€™s belongings and in recommending Michael and his partner Connie to handle the job. They too were both very kind and considerate, as well as being very reasonably priced.
All in all, we were totally satisfied with the service we received and I would like you and your team to know how grateful we are to you.
It may be a little early, but Iâ€™d also like to take this opportunity to wish you and everyone at Jeffries a Happy Christmas and every success for the New Year.
Thank You once again.
FTAO The Manager
I would just like to say how professional and helpful Jennifer at your office was.
Having been out with some other agents who did not seem to know much about the properties it was nice to finally view some properties with an agent who knew what they were talking about.
Please pass my thanks on to Jennifer for her help.
RE: 39, Brookfield Road, Fratton, Portsmouth
As discussed with Emma earlier today, I am very pleased that Contracts have now been exchanged, with Completion next Friday many thanks to Emma and yourself for chasing things up in the last week or so.
Many thanks again for all your help over the last few months - I really appreciate it, and I have been very impressed with you and your staff.
It seems a long time since the sale of the family house was
finalised but a letter from Glanvilles asking to rate their dealings
regarding the sale reminded me of the part you and Jeffries played.
Placing the family home of over 60 years on the housing
market was a difficult and emotional experience as was the process of the
sale. Having had no personal experience of selling a home previously , the
involvement of the correct estate agent was important.
On reflection I am most pleased that Jeffries and you were
chosen to conduct that process.
From the outset my wife and I were impressed by your business
like approach , accompanied by warmth, knowledge and a sympathetic
understanding of our requirements. Importantly you displayed an enthusiasm
for the home, both its appearance and feeling.
We were clearly informed of the interest ( initially lack
of interest) in the property. This was done personally and through data.
During negotiations we were kept updated and informed and advised of
realistic offers and any questions were clearly answered by you and your
The cost of the process was clearly stated initially and
the final bill matched that. Glanvilles , your recommended Solicitor, could
not be faulted either. You appeared to work closely together to smooth the
process.The sale was concluded in August and upon reflection it
caused few anxieties to myself....I don't know about you.
I would be happy to recommend Jeffries and you to any of my
Personal best wishes to you and your family and to Jeffries as a company.
Brian and Mary.
Hi Adam, I just wanted to say how pleased we are with your guys!!! They are keeping in contact all the time and they are very positive when showing people our home. Much better than our previous experience!!!
Dear Sir/Madam, I have now successfully moved into 39 Lichfield Road in Baffins and wanted to thank the staff at North End for all their help.
Dan originally introduced me to the property and was very helpful and accommodating of my subsequent visits. He was at all times friendly, professional and helpful and his assistance was greatly appreciated.
As I was away from home for much of the time leading up to the exchange and completion, I needed some help with getting quotes and tradesmen in as preparation for moving. Nickki at your office was a font of information and helped me organise several quotes and put me in touch with some great people who were able to clear the garden, help me move and install an Ariel.
With such friendly and helpful people the whole thing was less stressful and a much more enjoyable experience. Adam was also helpful and I would be grateful if you could pass on my thanks to these key people in your team who have shown that customer service at Jeffries is excellent!
I will will always highly recommend Jeffries as a result and would definitely use your agency again.
Thank you very much for all your help.
Dear Stuart, Rob, Jodie & Margaret.
Well what can I say.. What fantastic service from the whole team in Waterlooville!!!!
It wasn't the most straight forward of moves, to say the least!!!!! We Sold through you & brought through you and thank goodness we did. Jodie & Margaret were very friendly, professional and always kept us up to date with our sale.
Stuart, you were very attentive, informative and helped keep the whole situation calm, which we really did appreciate.You are professional, loyal & completely went that extra mile!!!! Thank you.
Rob, you also have been very attentive and professional throughout and finally helped seal the deal.(Happy Days) Many thanks Rob, we'll never forget your kindness.
We have to Say, Jefferies has definitely re stored our faith in Estate Agents.
We will always recommend you guys.
Huge Thanks Guys
Dear Stuart, Rob and Jodie, Thank you for all your help + support in the selling of our property and the advice you gave us regards buying a property. We valued your honest, professional but personal touch and we would recommend Jeffries to our friends. Thanks again. Roisin and Nigel.
Evening Stuart, As you are no doubt aware the sale of the above property completed last Friday. Thank you to you, Rob and the team for all your efforts in achieving a sale. Over the past 25 years I have dealt with a number of Estate Agents, both in a personal and professional capacity and can, without hesitation, say that yours is the best firm that I have dealt with. Your level of professionalism and communication were excellent. Moreover it was clear that you were acted for us as sellers in achieving the best price possible. Once again, thank you. Paul.
Stuart, a big, big thank you to the 'dream team' at Jeffries! We barely had time to pack!
Having dealt with Jeffries in Drayton over the past 10 years I am very impressed with their professional and friendly service and have recommended them to friends and family. I wish them good luck and continued success in the future.
My property was on the market previously with 2 other local Estate Agents in Drayton and remained unsold for over a year. Jeffries in Drayton managed to secure a buyer for me within one month of instructing them.
I just wanted to drop you a quick line to thank everyone at Jeffries Lettings for their efforts over the past couple of years or so, without exception the service I have received has been first class and I would have no hesitation in recommending you to others in a similar position to myself looking to rent a property via an agent. Whilst credit should go to every member of your team, a very special mention to Derek, who has always handled every query in a speedy and efficient manner, and my only criticism would be he was on the whole so efficient he used to show up my own inadequacies â€“ no bad thing I guess.
Hi Stuart, well it looks like the improbable has happened and we've finally exchanged and have a completion date of Friday 17th! Thank you, to you and your team for being an island of sanity and professionalism, in a sea of confusion. We will be popping into the office on or before Friday to thank you in person (and drop of the keys). Thanks again
Good Morning Stuart. I just wanted to say thank you for your help over the past few months, It's a shame the way things have gone, but we just wanted to say you and your team have been great and we have appreciated all your hard work.
I would like to send my thanks to you and your staff for the wonderfully smooth service provided during my purchase of 4 Timpson Road Portsmouth which completed last week. One hears that buying and selling property can be one of the most stressful times that could be experienced, however my recent experience with this purchase through Jeffries was far from stressful. The help and support given by Adam, Ross and Dan in the North End office and most especially from Nicola in the Customer Support Group is most appreciated. In the case of Nicola she has been unstinted in the level of support she has provided from Solicitors to Insurance and from Plumbers to Double Glazing installers. All this has made the whole experience one of enjoyment rather than stress. Please pass my thanks and best wishes to your Team. Kindest Regards
Thank you EVERYONE for all your help and support. Stuart, you truly have made this an experience that has restored my faith in Estate Agents and I have already spoken so highly of you to others and will continue to do so.
Rob and Stuart, Thank you both for the sensitive and gentle way you managed the sale of my mother's home. I'm sure that you have sold many houses in these circumstances, but with none of us siblings living in the area it was good for me to feel the family home was in good hands. I would strongly recommend you.